HomeChoice Group - Western Cape - Key Performance Areas (KPAs) Ultimate brand custodian Develop and drive the brand into a “digital first brand” Understand the customers’ needs and trends in the market and build propositions around these Critically review and challenge the creative execution to ensure we are communicating with “her” in the most effective manner Creating a customer centric journey Create a journey map for our customers experience across the entire business Ensure consistency and customer delight across all engagements with the business Drive digital transformation through self-service channels Collaborate and develop a communication strategy with all customer facing departments (Customer Services, Telemarketing) Customer satisfaction Improve customer satisfaction levels and Net Promoter Score (NPS) Reduce customer attrition rates and increase acquisition rates Work with the digital team to embed the digitisation of customer query resolution (e.g. get your balance, pay your account, etc... - Permanent - Full-time
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