Talent Evolution - Cape Town, Western Cape - Role description: Reaching call resolution timeously Reaching targets on a daily, weekly and monthly basis Adherence to schedule Meeting quality assurance selected targets Meeting all agreed KPI`s Develop excellent relationships with all stakeholders Requirements: Not negotiable: Must be fluent in English and Mandarin Dealing with clients telephonically – above average telephonic communication skills Ability and willingness to work weekends and shifts as and when required Proven exposure to flexibility and easily adaptable to pressurized environments and change Proven customer service orientation and problem solving ability in previous roles/career Must have applied foreign language in a corporate environment Ability to multi task Nice to haves: Experience with working to targets Familiarity with call centre culture/environment Exposure to travel, either work related or extensive personal travel Should you not receive a response within 10 working days, pleas... - Permanent - Full-time
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